Privacy Policy

At DCF Electronic Inc. ("DCF", "we"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have when you use dcfelectronic.com and our repair services.

1. Information We Collect

Information you provide directly: when you submit a repair order, create an account, leave a review, or contact us, we collect your name, email address, phone number, company name, return shipping address, and details about your equipment (models, serial numbers, reported issues).

Information collected automatically: when you submit a repair order, we record the date and time of submission, your IP address, browser identifier (user agent), and time zone. These are stored together with your acceptance of our Service Terms as part of the legal record of the order — they document that the order and the quoted prices were reviewed and approved by you. We also collect standard, aggregated website-usage data (pages visited, device type, browser) as described in Section 3.

2. How We Use Your Information

We use your information to:

• Process and fulfill your repair requests and orders.
• Communicate with you about your order (confirmations, estimates, status updates, invoices).
• Maintain the legal record of your order and your acceptance of our Service Terms.
• Provide customer support and respond to your inquiries.
• Improve our website and services.

3. Cookies & Analytics

Our website uses a small number of cookies: essential cookies that keep you signed in to your account, and analytics cookies set by Google Analytics 4, which we use to understand in aggregate how visitors use the site (pages visited, device and browser type, approximate location derived from IP). Analytics data is not used to identify you personally. You can refuse or delete cookies in your browser settings, and you can opt out of Google Analytics with the official browser add-on at tools.google.com/dlpage/gaoptout. The website remains fully usable without analytics cookies.

4. Information Sharing

We do not sell your personal information. We share it only with service providers that make our operations possible, strictly for that purpose: our website and email hosting provider (IONOS), Google (analytics, as described above), and the shipping carriers used to return your equipment (name, address and phone as required for delivery). These providers process the data on our behalf and are not permitted to use it for their own purposes, except as required by law.

5. Data Retention

Order records — including the legal acceptance record described in Section 1 — are retained for as long as needed to provide the service and to comply with legal, tax, and warranty obligations. Aggregated analytics data is retained according to Google Analytics retention settings.

6. Your Rights & Choices

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it by writing to support@dcfelectronic.com. We will respond within a reasonable time. Note that we may need to retain certain records where the law requires it or where they document a completed transaction (for example, the legal acceptance record of an order or warranty history).

7. Data Security

We implement reasonable technical and organizational measures to protect the integrity and confidentiality of your information, including encrypted connections (HTTPS) and tamper-evident order records. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the current version; material changes will be posted on this page.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at support@dcfelectronic.com or (786) 531-7081. DCF Electronic Inc, 6619 South Dixie Highway #143, Miami, FL 33143, USA.