When controllers arrive at our facility, they are assigned to one of our experienced technicians and put into our repair queue. The normal turnaround time is between 3-7 business days, depending on the problem and parts availability.
All rebuilt/repaired controllers are bench-tested to the manufacturer's specifications and guaranteed fully functional on delivery. The repair we perform is covered by a 1-year warranty. If economical repair is not possible, you will be contacted before any work is performed.
Every controller is returned fully tested and guaranteed functional on delivery. The repair we perform is covered by a 1-year warranty on workmanship and replaced components from date of shipment. Coverage includes power supply failures, communication faults, and control circuit defects in the serviced circuits, when properly installed and operated within the manufacturer's specifications.
Warranty does not cover physical damage, corrosion, water damage, or damage due to misuse, abuse, accident, abnormal wear, or improper installation. All repairs must be performed by qualified technicians following OEM guidelines.
From arrival to return shipment, your controller is logged under your repair request, handled only by our repair technician, and stored securely at our facility. Every unit is bench-tested before return and ships back with tracking. If a unit cannot be repaired economically, we contact you before any work is performed and return it according to your instructions.
We offer multiple convenient payment options to accommodate your business needs:
Zelle
Fast bank-to-bank transfer, no processing fee
Credit Cards
Visa, Mastercard, Discover, and American Express
PayPal
Secure online payments with PayPal account or guest checkout
Bank Transfer
Wire transfers and ACH payments
Business Check
Must clear before the unit ships
Questions about payment? Contact us at support@dcfelectronic.com
"Liability for all defective rebuilt or repaired is limited to repair or replacement of the rebuilt or repaired part, in case we are not able to rebuild or repair the device again, we refund the cost of service"
Please review our full Service Terms and Authorization Agreement before submitting your order.
View Repair TermsMonday–Friday: 9:00 AM – 5:00 PM ET
Saturday: 9:00 AM – 12:00 PM ET · Sunday: Closed
Most repairs completed within 3-7 business days, getting your equipment back in service quickly.
Every controller is guaranteed fully functional on delivery, and the repair we perform is covered by our 1-year warranty.
20+ years of hands-on experience in refrigeration controller repair and diagnostics.
Use bubble wrap or foam
Protect sensitive electronic components from impact damage
Use a sturdy box
Prevent crushing or damage during transit
Secure internal components
Prevent movement inside the package during shipping
Detailed problem description
Include specific symptoms and when they occur
Complete return address
Include your name, company, address, and zip code
Contact information
Phone number and email for repair updates
Add shipping insurance
Protect valuable controllers during transit
Use tracking services
Monitor your shipment's progress in real-time
Choose reliable carriers
USPS, UPS, FedEx, or DHL recommended
Most repairs are completed within 3-7 business days from the time we receive your controller. The exact timeframe depends on the complexity of the problem and parts availability.
For urgent repairs, we offer expedited service - please call us to discuss rush options and pricing.
If economical repair is not possible, we will contact you before performing any work. You have several options:
Every controller receives a complete component-level diagnostic evaluation. Once we examine your controller, we'll contact you with a detailed repair estimate before any work is performed. The $75 evaluation fee is fully waived when the repair is approved and completed — it applies only if you decline the estimate.
Our estimates include parts, labor, and return shipping costs so you know exactly what to expect.
We accept various payment methods for your convenience:
We keep you informed throughout the repair process:
You can also call us anytime at (786) 531-7081 for status updates.
